Welcome to GuideMeAround. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, web app, and related services (“the Service”).We are committed to protecting your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.By using the Service, you agree to this Privacy Policy.
This Privacy Policy is provided in English. Translations may be available for convenience. In case of conflict, the English version shall prevail.
2. Who We Are
Data Controller: GuideMeAround
If you have any questions about how we handle personal data, you can contact us using our contact form.
3. Information We Collect
We may collect the following types of information when you use our Service:
a) Information You Provide
Account details: name, email address, password (stored securely as a hash); Billing details: payment data such as card information (processed securely by Stripe — we do not store full payment details or credit card details); Support messages: information you send us through forms, chat, or email; Optional data: preferences, settings, or feedback you choose to share.
b) Automatically Collected Data
IP address, device, and browser type, log data (e.g., pages visited, session duration, errors), general location (based on IP), cookies or local storage data (see Section 11).
c) From Third Parties
We may receive limited information from: Stripe: regarding payment status and invoices; Supabase: for authentication and account management;
4. How We Use Your Information
We use personal data only as necessary to operate, improve, and provide the Service. Specifically, we may use your data to: Create and manage user accounts; Process payments and provide access to paid features; Respond to support requests; Send service updates, notifications, or account information; Analyze usage patterns to improve performance and reliability; Prevent fraud, abuse, or security issues; Comply with legal obligations;We do not sell your personal data.
5. Legal Bases for Processing (GDPR)
We process data on the following legal bases: Contract: to provide the Service to you (e.g., account and payment processing); Legitimate interests: for analytics, improving functionality, preventing abuse; Legal obligation: to meet tax, accounting, or regulatory requirements.
6. Data Sharing and Processors
We only share personal data when necessary to operate the Service. Data may be shared with the following third-party processors: Supabase for authentication, database, user credentials and session data; Stripe for payments, billing data and payment identifiers; DigitalOcean for hosting and infrastructure;We never sell or rent user data to any third party.
7. Data Retention
We keep personal data only as long as necessary.When data is no longer needed, it is securely deleted or anonymized.
8. Data Security
We use industry-standard security measures to protect your information, including: HTTPS encryption for all traffic; Despite our efforts, no online system is completely secure, so users share data at their own risk.
9. International Data Transfers
If you are located in the European Economic Area (EEA), your personal data may be transferred outside the EEA (for example, to the United States for Stripe or Supabase).
10. Your Data Rights (EU/EEA Users)
Under GDPR, you have the right to: Access your personal data; Request correction or deletion; Object to processing; Withdraw consent (for optional features); Receive a copy of your data (portability); File a complaint with your local Data Protection Authority. To exercise these rights, contact us through our contact form. We may need to verify your identity before fulfilling requests.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to: Maintain sessions and user authentication; Improve performance and usability; You can disable cookies in your browser settings, but some features may stop working. If we use analytics or marketing cookies, we will request your consent via a cookie banner.
12. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us personal information, please contact us so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at guidemearound.com/privacy. Significant changes may be announced via email or in-app notice. The “Last updated” date above reflects the most recent revision.
14. Contact
If you have questions about these Terms, contact us through our contact form.
